(833) 619-0243
Frequently Asked Questions
Everything you need to know about Zechmark and how we assist you with expert guidance on cable, internet, and streaming options.
No. Zechmark is an independent third-party service assistance startup, founded in 2024. We are not affiliated with, endorsed by, or sponsored by any internet service provider, cable company, telecommunications provider, or streaming platform. We do not sell internet, cable, or streaming services.
No. We provide guidance, assistance, and educational support only. We help you understand your options and navigate the selection process, but we never sell subscriptions directly. Your service will come from the provider you choose.
Yes. Zechmark charges a service fee for our assistance and guidance. This fee is separate from any charges from your service provider. Our pricing is transparent—you'll know exactly what you're paying for our help.
Yes. Zechmark's service fee is completely separate from your provider's charges. You'll pay Zechmark for assistance and guidance, and you'll pay your chosen provider for internet, cable, or streaming services. Your provider billing remains unchanged.
No. We never request your provider account passwords, credit card information, or other sensitive credentials. We assist you in making informed decisions without needing access to your accounts.
We provide guidance about multiple cable, internet, and streaming providers in your area. We don't have exclusive partnerships with any provider. Our goal is to help you understand all available options, and we reference multiple providers with equal transparency—never pushing toward any specific company.
Yes. Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided and whether services have already been delivered. Please review our Refund Policy page for full eligibility details and the complete refund process.
We make money through service fees paid directly by our customers for our guidance and assistance. We receive no payments, kickbacks, commissions, or incentives from any cable company, ISP, or streaming provider. This is how we maintain complete independence.
After receiving guidance and choosing a provider, you'll contact that provider directly to set up your service. Your ongoing support comes from your chosen provider's customer service team. Zechmark's role is to help you make an informed decision—not to provide ongoing technical support.
No. Zechmark is a completely independent startup with no affiliations to technology companies, ISPs, cable providers, or telecommunications companies. We operate independently with one mission: providing transparent guidance.
You can reach us 24/7 by phone at (833) 619-0243, email at info@zechmarkcable.com, or by filling out our contact form on the Contact page. Our team is ready to assist you whenever you need guidance.